All social security and welfare fund pension beneficiaries who were sanctioned a pension before December 31, 2025, must complete the mustering process via an Akshaya Centre between July 17 and September 30, 2026.
Grievance Redressal

🏛️ Grievance Redressal Mechanisms in Local Self-Government Institutions

The government has established various grievance redressal mechanisms to address complaints related to local self-government institutions, both legally and administratively. Approaching the appropriate mechanism based on the nature of the complaint will help ensure a speedy and effective resolution.

⚖️ Key grievance redressal mechanisms

⚖️ 1. Local Self-Government Ombudsman

OMBUDSMAN FOR LSGIs

  It is an independent judicial mechanism for lodging complaints regarding corruption, irregularities, abuse of power, or dereliction of duty by elected representatives or officials of local self-government institutions.

  • Corruption
  • Abuse of power
  • Dereliction of duty

⚖️ 2. Local Self-Government Tribunal

LSGI TRIBUNAL

It is a legal mechanism for filing appeals against orders issued by the Panchayat governing body or the Secretary—such as the denial of a license or the cancellation of a building permit.

  • Appellate mechanism
  • Licensing Issues
  • Headquarters: Thiruvananthapuram

💻 3. Chief Minister's Grievance Portal

CMO PORTAL

Complaints related to panchayat services can be submitted online to the Chief Minister's Office.

  • Online Complaint
  • Time-bound solution
  • cmo.kerala.gov.in

📱 4. K-SMART Citizen Portal

K-SMART Citizen Portal

A single-window system for submitting complaints related to Panchayat services and checking the current status of applications.

  • Online Complaint
  • Track Status
  • Digital Services

🔍 5. Vigilance & Anti-Corruption Bureau

VACB

Serious complaints regarding bribery, financial irregularities, and the misuse of government funds can be submitted directly to the Vigilance Department.

  • Bribery complaints
  • Financial irregularity
  • Misuse of government funds


 

📌 Order of priority for submitting complaints

PhaseLevelDetails
1Panchayat levelPanchayat Secretary
Panchayat President
Grievance Redressal Committee 

First, submit a complaint here.
2District LevelJoint Director (LSGD)
Deputy Director (LSGD) 

If a resolution is not reached at the panchayat level.
3Legal aspectOmbudsman
Tribunal 

Regarding issues such as corruption, violation of law, and denial of service.